Privacy Policy

Introduction

VoxaPoint ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice appointment booking service.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when using our service:

• Account information (name, email address, phone number, business name)
• Business profile details (industry, category, business hours, phone numbers)
• Appointment information (customer names, phone numbers, appointment times, reasons for appointments)
• Calendar and availability settings

Information Collected Automatically

• Voice call data and recordings processed through our AI system
• Call logs, transcripts, and conversation metadata
• Usage data and analytics about how you use our platform
• Device information and IP addresses

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our voice AI appointment booking service
• To process and manage appointments for your customers
• To improve our AI models and service quality
• To send you service-related notifications and updates
• To provide customer support and respond to inquiries
• To analyze usage patterns and optimize our platform
• To comply with legal obligations and prevent fraud

HIPAA Compliance

For healthcare providers, VoxaPoint is designed to be HIPAA compliant. We implement appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI). If you are a covered entity under HIPAA, we will enter into a Business Associate Agreement (BAA) with you.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Encrypted storage for all sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who help us operate our service
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for a period necessary to improve our AI models and for quality assurance purposes. You may request deletion of your data at any time.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Objection to processing of your data
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at the email address provided below.

Third-Party Services

Our service uses third-party providers including ElevenLabs for voice AI capabilities. These providers have their own privacy policies governing the use of your information. We encourage you to review their privacy policies.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: